Customer registration & access

• Customer registration and login
• Password recovery
• Profile and contact information
• Traveller and passport information
• Customer account access permissions

Flight search & comparison

• Origin and destination selection
• Travel dates and passenger types
• Cabin-class selection
• Direct and connecting flight options
• Airline filters and result sorting
• Fare comparison and itinerary selection

Flight details & fare conditions

• Flight numbers and operating airlines
• Departure and arrival airports and terminals
• Flight times, duration and stopovers
• Cabin and checked-baggage allowances
• Fare conditions and change restrictions
• Refund rules and fare verification

Flight booking & ticketing

• Fare verification before booking
• Passenger names, nationality and passport details
• Booking contact information and review
• Booking-payment workflow
• Airline PNR and booking-reference presentation
• Ticket issuance and ticket-status retrieval

Ticketing is integration-dependent. Holds, changes, reissue, void and automated flight refunds require separate confirmation and implementation.

Hotel search & discovery

• Destination and hotel-name search
• Check-in, check-out and room occupancy
• Adults and children configuration
• Hotel photographs, amenities and location
• Star-rating and guest-rating filters
• Price sorting, result filters and map presentation

Hotel rates & reservations

• Room categories and occupancy details
• Meal plans and rate conditions
• Cancellation policies and deadlines
• Guest information and booking review
• Eligible payment options
• Reservation confirmation and status retrieval

Pay-later and pay-at-property options are offered only when supported by the rate and payment configuration.

User dashboard

• Flight and hotel booking lists
• Booking references and reservation status
• Itinerary, passenger and guest details
• Payment status and eligible pay-later information
• Cancellation conditions and policy deadlines
• Booking confirmations, e-tickets, invoices and hotel vouchers
• Cancellation-request and booking-assistance workflows
• Customer profile and contact-detail access

Admin panel

• Booking overview, search and detail access
• Customer and user management
• Administrative roles and permissions
• Pricing and service-fee configuration
• Payment and booking exception oversight
• Booking-document and email settings
• Integration configuration and operational controls

Service operations

• Booking enquiries and customer assistance
• Cancellation-request review
• Change and reissue enquiries
• Refund-request review and status
• Ticket and travel-document assistance
• Payment exceptions and unresolved booking cases
• Internal remarks and request-assignment

Sales management

• Flight and hotel sales records
• Sales by booking date and booking status
• Selling-price and service-fee
• Markup and discount rules
• Coupon
• Sales summaries and export
• Margin and revenue reporting

Accounts & finance

• Customer receipts and booking-payment records
• Supplier-payment record
• Refund records and payment charges
• Customer-balance and transaction-history
• Receivables and payables
• Financial reconciliation
• Ledger, financial report and export

Payment records do not imply a complete accounting system. General ledger, double-entry accounting, reconciliation and receivables/payables modules require separate implementation verification and scope.

Payments & booking lifecycle

• Gateway checkout integration
• Payment confirmation and booking-linked status
• Eligible pay-now and pay-later workflows
• Failed-payment and payment-exception handling
• Cancellation timing and payment-due
• Refund workflow and booking-failure handling

Customer balance & deposits

• Bank-transfer or mobile-payment deposit requests
• Deposit reference and evidence
• Pending, approved and rejected request states
• Administrative deposit review and confirmation
• Duplicate pending-reference controls
• Customer balance and transaction history
• Balance payment and split-payment

Planned or optional development scope until verified. Balance-plus-gateway payments, automated matching and cross-service balance use require explicit implementation.

Documents & notifications

• Booking confirmation documents
• Airline-facing booking references and e-tickets
• Flight itineraries and passenger details
• Hotel invoices and reservation vouchers
• Branded booking correspondence
• Payment and cancellation notification

Reports & analytics

• Booking and sales summaries
• Cancellation and refund reporting
• Payments and outstanding-amount reports
• Service-fee and margin-report
• Customer activity and service-request summaries
• Date, status and service-type filters
• Export and reporting-access

Security & access controls

• Customer authentication and administrative authorization
• Server-side input validation
• Server-side integration credential handling
• Booking and customer-record access boundaries
• HTTPS and deployment access
• Backup, audit-log and monitoring

Branding & customization

• Logo, colour and interface branding
• Website content and navigation
• Branded invoices, vouchers and travel documents
• Email-template customization
• Pricing and booking workflow
• Additional APIs and business-specific modules

White-label & B2B expansion

• Tenant-specific branding and domains
• Tenant user and booking separation
• Tenant permissions and administrative access
• Agent or tenant markup
• Separate reports and document branding
• Partner configuration and distribution controls

Optional development scope. Tenant isolation and B2B features require implementation and testing; distribution also depends on applicable agreements and approvals.

Additional travel modules

• Tours and package workflows
• Umrah package
• eSIM integration
• Visa application and document workflows
• Travel-insurance integration

Multi-currency & multilingual support

• Display-currency selection and price formatting
• Exchange-rate source and conversion-rule configuration
• Booking and payment-currency
• Currency rounding and monetary precision
• Interface-language and translation configuration
• Localized date, time and number presentation
• Translated booking-document and email templates

Currency availability depends on the inventory and payment integration. Additional languages require configured translations; full multilingual coverage is not implied.

Development, deployment & support

• TypeScript application development
• React and Next.js interface and application workflows
• Node.js and external API integration
• PostgreSQL relational data modelling
• Prisma database access
• Application validation and deployment preparation
• Maintenance and technical-support